Privacy and Security Policy

Effective Date: August 2, 2025
Entity Name: Elurevo
Website: www.elurevo.com

Elurevo (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information in compliance with Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our website or services, you agree to the terms of this Privacy and Security Policy (“Policy”).

1. Information We Collect

We may collect the following categories of data:

A. Personal Data

• Full Name

• Email ID, Phone Number

• Postal Address

• Gender, Date of Birth (if provided)

• Account details: Username, encrypted passwords

• Health or wellness information voluntarily provided

• Payment information (processed by third-party payment gateways)

• Communication and support data (emails, chats, call notes)
  
  

B. Non-Personal Data

• IP address

• Browser and device information

• Operating system, screen resolution, device type

• Usage statistics, page views, interaction patterns

• Cookies, web beacons, and similar tracking data

2. Purpose of Data Collection

We collect and use your data to:

• Deliver our services and products

• Personalize your experience

• Process bookings and payments

• Offer customer support and resolve issues

• Send newsletters, offers, and updates (with opt-out options)

• Conduct security checks and fraud prevention

• Improve website functionality and user experience

• Fulfill legal and regulatory obligations

3. Legal Grounds for Processing

We rely on the following legal grounds:

• Your Consent (e.g., for marketing or newsletters)

• Contractual Obligation (e.g., fulfilling appointments or orders)

• Legal Obligation (e.g., tax records or court orders)

• Legitimate Interest (e.g., service improvement and analytics)

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Service Providers (e.g., hosting, CRM tools, payment gateways)

• Wellness Professionals or Affiliates (only with your consent)

• Government Authorities, if legally required

• Business Transfers (e.g., mergers or acquisitions)

• With Your Consent, to third-party apps/tools you authorize

All third parties are contractually obligated to maintain confidentiality and implement appropriate data security measures.

5. Data Security Measures

We follow reasonable security practices as prescribed under Indian IT laws, including:

• SSL/TLS encryption for all transactions

• Secure password storage using cryptographic techniques

• Role-based access controls and employee confidentiality agreements

• Firewalls and intrusion detection systems

• Routine audits and penetration tests

• Breach response protocols in case of data compromise

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Types:

• Essential Cookies – required for core functionality

• Analytics Cookies – measure performance and usage

• Functional Cookies – store preferences

• Marketing Cookies – serve relevant ads/content

You can manage cookie preferences in your browser or via our cookie banner.

7. Data Retention

We retain data only as long as necessary:

• Account data: Up to 7 years post-deactivation

• Payment records: Up to 8 years (legal compliance)

• Health data: As long as your account is active

• Analytics: Anonymized after 12 months

We securely delete or anonymize data when no longer required.

8. Your Rights

Under Indian privacy law, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete information

• Withdraw consent at any time

• Request deletion of your personal data

• Object or restrict processing under specific conditions

• Lodge a complaint with the Data Protection Board of India (once constituted)

To exercise your rights, contact us at: kritishbusiness7@gmail.com

9. Grievance Redressal Mechanism

In compliance with Rule 5(9) of the IT Rules, we have appointed a Grievance Officer:

Name: Kritish Kumar
Email: kritishbusiness7@gmail.com
Phone: +91-8448279480
Address: Rohini, Delhi – 110085

You will receive a response within 15 business days.

10. Children’s Privacy

Our website and services are not directed toward children under 18. If we find that we have collected data from a child without parental consent, we will promptly delete it. Parents may contact us to request removal of such data.

11. Data Transfers Outside India

As per Indian laws, personal data may be stored or processed in other jurisdictions only in compliance with applicable cross-border data transfer rules.

If data is shared internationally, we ensure adequate safeguards are in place such as:

• Binding contractual clauses

• Data processing agreements

• Secure and lawful handling of your data

12. Third-Party Websites

Our website may contain links to external sites or services. We are not responsible for their privacy practices. Please review their privacy policies separately before sharing your data.

13. Policy Updates

We may periodically update this Privacy Policy due to legal, operational, or service-related changes. You will be notified of significant updates through:

• A notice on our website

• Email communication (if applicable)

Last updated: 02/08/2025

14. Accessibility

This policy is available in alternative formats (e.g., large print, audio) upon request. Please contact us to request an accessible version.

15. Contact Us

For questions or concerns related to your privacy or this policy:

Elurevo
Email: kritishbusiness7@gmail.com
Phone: +91-8448279480
Address: Rohini, Delhi – 110085

Thank you for choosing Elurevo.
We are committed to protecting your data and delivering secure, personalized wellness services for your peace of mind.